Privacy Policy

Park Hills Animal Hospital (also known as Park Hills, we, our or us) is determined to keep your privacy and make sure that your personal information is safe. This Privacy Policy is a description of how we gather, use, disclose, store, and protect your data when you access our site, use our digital services, make appointments, contact us, and in all other manners to deal with Park Hills Animal Hospital.

You accept the practices contained in this Privacy Policy by accessing our Services. In case of non compliance with these practices, then we would not like you to use our Services.

You can contact us at: in case you have any questions and concerns.

 Email: support@parkhillsanimalhospital.net 

 Phone: +1 (714) 598-0413

We can change this Privacy Policy once in a while, and the date at the top of this page will be used to record the updates. We would like to ask you to visit this page on a regular basis to keep up with the news.

1. Information We Collect

Information gathering is done to deliver high-quality veterinary care, enhance our Services, and keep proper medical and administrative records. The forms of information we gather are as follows:

A. Data You Give to Us Directly

You can submit personal information to us when you:

• Schedule an appointment
• Complete forms either in stores or online.
• Subscribe to updates, mailing or coupons.
• Get in touch with us through phone calls, email or social media.
• Give medical records of your pet.
• Browse through our web or online tools.
• Request customer support

Such information might consist of:

• Personal Identifiers Name, email address, phone number, mailing address.
• Pet Information: Pet name, species, age, medical history, medications, treatment history and appointment information.
• Payment and Transaction Information: As previously mentioned, we do not retain complete payment card information, but we gather information required to complete transactions (e.g. amount, date, type of service). The third-party vendors process payment and have their privacy policies.
• Communications: E-mail, messages, comments, or other messages.

The data listed below are automatically gathered by the site.

B. Information Automatically Collected

The following data are automatically collected by the site. When any of our devices, computers, or networks access our website or other digital platforms, we will automatically gather data regarding your devices and use habits, including:

• Devices: IP address, operating system, the type of browser, device identifiers, screen resolution and referring URLs.
• Usage Data: The number of pages visited, number of links, duration on the site and the navigation pattern.
• Log Data: System performance data, error reports and diagnostic logs.
• Cookies and Tracker Technologies: Cookies can be used to remember preference of user, keep a site running, traffic analysis, and increase user experience.

Engagement with email messages and web elements can be comprehended with the help of web beacons and pixel tags.

You have the option to turn off cookies on your browser but not all of our Services will work well without cookies.

C. Third Party Information

We can get information out of:

• Referral veterinary hospitals or emergency hospitals.
• Scheduling systems or payroll systems through the internet.
• The pet insurance companies (by your permission)
• Social media sites whenever you post or visit our pages.

D. Information We Infer

We can make conclusions through information gathered and they include:

• Your approximate whereabouts by your IP.
• Favorable preferences of services based on history appointments.
• Pet care requirements in terms of treatment history.

2. How We Use Your Information

We collect personal and non-personal data with several intentions, all aimed to assist with veterinary care, enhancement of our Services, and safe and effective operations.

1. Veterinary Care and Services.

We use your information to:

• Create schedules, arrange, cancel appointments.
• Keep proper medical records of pets.
• Offer therapeutic and diagnostic care.
• Maintain contact with you regarding the health of your pet, lab findings, drugs, and post-discharge care.
• Make process payments and issue receipts.

B. Communication and Support

We can use your information to:

• Reply to messages and questions.
• Send reminders to subsequent appointments, vaccinations, and wellness check-ups.
• Share news about our hours, procedures, or policies.
• Post health tips, newsletters and promotional updates (where allowed).

At any point, you can choose not to participate in marketing communications, which requires you to get in touch with us at support@parkhillsanimalhospital.net. 

C. Enhancing and Customizing Our Services

We analyze data to:

• Know attributes of utilization of our web-site and Services by the clients.
• Enhance usability and functionality.
• Track output, detect problems, and trouble shoot.
• Innovate new features or Services.

D. Legal and Safety Purposes

We can use your information to:

• Adhere to regulatory, legal and reporting requirements.
• Keep proper medical and financial documentation.
• Issue, investigate, and avert fraud or unlawful acts.

Safeguard the rights, welfare, and property of Park Hills, our employees, our clients, and animals.

3. How We Share Information

Your personal information is not sold by us.

 We do not disclose any information other than as follows or with your express permission.

A. Service Providers

We can disclose information to reputed third-party vendors who help us with:

• Website hosting
• Data storage
• Scheduling tools of appointment
• Payment processing
• Email communication services
• Analytics tools
• IT support and security

Such providers can only gain access to information required to carry out their services and must take care of such information in line with the stipulated laws.

B. Legal Disclosures

We can share information when we are obliged by:

• Court orders
• Law enforcement requests
• Regulatory authorities
• Legal processes or audits

We will give you a warning when we want to share information with you unless it is unlawful.

C. Business Transactions

In case of a merger, acquisition, reorganization, or transfer of assets in Park Hills Animal Hospital, your information can be transferred to the new organization. Such a transfer will not compromise on the current privacy.

D. Professional Advisors

We can provide information to lawyers, bookkeepers, or auditors when necessary to comply with or do business.

E. With Your Consent

In the event you order us to disclose the records of your pet with:

• Groomers
• Boarding facilities
• Trainers
• Other veterinary providers
• We will do so upon request

4. Third-Party Embeds and Content

Our website may include:

• Embedded videos
• Maps
• Social media feeds
• External links

As a result of interacting with embedded content, such third parties can gather information about you. They have their own policies that regulate their privacy practices. We suggest revising such policies prior to interacting with third-party aspects.

5. Data Security

We exercise reasonable administrative, technical action to safeguard your information including:

• Secure servers
• Coded data transmissions
• Access controls
• Regular system monitoring

Although no system is totally secure, we strive to minimize risks and immediately correct our vulnerabilities.

6. Data Retention

We store personal and pet medical information up to the time it is required to:

• Provide veterinary care
• Keep proper medical records
• Compliance with regulatory and legal requirements.
• Provision of business support.
• The data that is no longer needed or it is legally necessary will be destroyed or anonymized.

7. Your Privacy Choices

A. Access, Correction or Deletion

You may request to:

• Check the information we have about ourselves.
• Revise or modify false information.
• Ask to get some of the data deleted.

In order to place an order, call us at support@parkhillsanimalhospital.net or call +1 (714) 598-0413.

B. Cookies

You can change cookies preference using your browser. Cookies are necessary to improve some of the features.

C. Preferences in Communication.

You can opt out of marketing messages anytime by clicking on an unsubscribe link, or by sending us an email. It is possible that we continue to send serious service messages, like booking notifications or health updates.

8. The Privacy Rights of California (CCPA).

California residents are entitled to the CCPA which includes:

• Right to Know: You can enquire about what information on you we obtain and on what we disclose.
• Right to Delete: You can demand the deletion of your personal information, with some exceptions.
• Right to Non-Discrimination: You shall not be refused services and be charged at varying rates due to exercising your privacy rights.

In order to exercise these rights, you may contact us as follows:

• Email:  support@parkhillsanimalhospital.net 
• Phone:  +1 (714) 598-0413

We are not selling personal information.

9. Individual privacy in the European Economic Area (EEA)

When you are in the EEA, the United Kingdom or Switzerland, you have certain rights under GDPR, which includes:

• Access to your personal data
• Correction of erroneous data
• Eradication under some conditions
• Objection to processing
• Data portability request

Withdrawal of consent in which processing depends on consent. You can contact us at support@parkhillsanimalhospital.net to exercise these rights.

10. Children’s Privacy

We do not target children under 13 with our Services and do not collect personal information of children knowingly. In case you feel that we have gathered some information about a minor, then contact us and we shall erase the information immediately.